Privacy policy

GUTOLOGY PRIVACY NOTICE  

Gutology Limited  (“Gutology”, “we”, “us” or “our”) are committed to protecting and respecting your privacy and this Privacy and Cookie Policy sets out how we will and will not use any personal information you supply us with. It applies to users and visitors of our website as well as our customers.

This notice is supplemental to our Terms of Website Use (“Terms”) and our Terms governing sale of products and services  and sets out the basis on which any personal data we collect from you, or that you provide to us or nutritional therapists who you connect with through our website, will be processed by us. 

Please read the following carefully to understand our practices regarding your personal data and how we will treat it. When you visit our website or websites (“the Site”) you should be aware of the practices described in this policy before you continue to engage with us or buy products or services on the Site.

Changes to this  notice. If we make changes to this notice we will notify you by updating it on the Site. 

Data Controller Unless we tell you otherwise, Gutology will be what is known as the ‘Data Controller’ of the personal data you provide to us, and we will sometimes refer to ourselves in this notice as “we” or “us”. By Data Controller, this means that such person determines the purposes and way in which any personal data are, or will be, processed.

Contact. Our contact details are:

Gutology Limited

By Post: 29 Dolben St, London, SE10UQ

Email: hello@gutology.co.uk

Other Data Controllers. When you purchase certain services via the Site that are provided by somebody other than us, for example, online consultations with practitioners for nutritional therapy, the personal data collected or generated by the practitioner during or in connection with such consultations will be collected or generated by the practitioner as a data controller in order to provide a service to you, so the practitioner will be the data controller of such data. 

To the extent that such personal data is processed by Gutology (via this website and the Gutology platform ) on behalf of the practitioner, Gutology and the practitioner will enter into a data protection agreement in compliance with applicable data protection legislation, which is designed to protect your personal data (under which we make certain commitments in relation to your personal data, such as to keep your personal data secure and confidential). 

All personal data relating to you will be kept secure and processed in accordance with applicable data protection laws.

Should you need to contact us in relation to this privacy notice please write to:

At our postal address set out above or by email to hello@gutology.co.uk, in all cases quoting data protection.

This privacy notice was last updated on 31 March  2022.

  1. Information we may collect from you

We may collect or receive your personal data when you fill in forms on the Site or correspond with us by phone, e-mail or otherwise or via online sessions you have with nutritional therapy practitioners.  This personal data includes:

  • information you provide when you register to use the Site, search for a product, place an order on the Site, participate in discussion boards or other social media functions on the Site (if any), enter a competition, promotion or survey and when you report a problem with the Site. The information you give us may, without limitation, include :
    • your name, address, e-mail address and phone number and data that identifies you (Contact Data), 
    • financial and credit card information (Financial Data)
    • technical data relating to the devices you use to access this Site and your visit to the site, including the Internet protocol (IP) address , login information, browser details, URL clickstream, search and usage data (Technical Data)
    • your profile data relating to your interests, diet and habits (Profile Data)
    • Data relating to your marketing preferences (Marketing Data)
    • e-mail correspondence and telephone calls made to any customer service helpline that are recorded for monitoring or quality control purposes (Service Data).
  • Personal information you provide or is generated as part of your nutritional therapy consultation process; this will include your contact and personal health and medical details plus outcomes and recommendations from your nutritional therapy consultations and will include special category data (such as data relating to your health and medical history) (together referred to as Health Data) .

 Any clinical records relating to you will be retained in accordance with the guidelines of the British Association for Nutrition and Lifestyle Medicine BANT and registrant body, The Complementary and Natural Health Care Council CNHC.

  • Information we receive from other sources. We may receive information about you if you use any other websites we operate or any other services we provide. In this case we will have informed you when we collected that data that it may be shared internally and combined with data collected on the Site. We may also work with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.
  1. Cookie policy

The Site uses cookies to distinguish you from other users of the Site. This helps us to provide you with a good experience when you browse the Site and also allows us to improve the Site.

The Site uses cookies to keep track of how often you visit the Site, the contents of your shopping bag, previous purchases and to deliver content specific to your interests. A cookie is a piece of information that is stored on your computer's hard drive by your web browser which tracks your movements within websites.

Please note that cookies cannot harm your computer. We do not store personally identifiable information such as credit card details in cookies we create, but we may use encrypted information gathered from them to help improve your experience of the Site. For example, they help us to identify and resolve errors, or to determine relevant related products to show you when you are browsing.

  1. Uses made of personal data 

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:


  1. Where we need to perform the contract we are about to enter into or have entered into with you to provide products or services.
  2. Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  3. Where we need to comply with a legal or regulatory obligation.


We will only rely on consent as a legal basis for processing your personal data where we make it clear in the notice that we are relying on your consent for particular processing. other than in relation to sending third party direct marketing communications to you via email or text message. 

We use information held about you in the following ways:

Activity

Types of data

Basis of processing

To register you as a new user or customer on the Site
  • Contact
  • Financial
  • Technical
  • Profile

(a) Performance of a contract with you
(b) Necessary for our legitimate interests (allow provision of a service)

To process, support and deliver your order including: (a) take payment (b) supply products and services 
  • Contact
  • Financial
  • Technical
  • Health
  • Service

(a) Performance of a contract with you
(b) Necessary for our legitimate interests 

To share information with Practitioners and other third parties so services can be provided
  • Contact
  • Health
  • Profile
  • Service

(a) Performance of a contract with you
(b) Necessary for our legitimate interests

(c ) Consent (where this is specified in this notice)

To manage our relationship with you which will include: (a) Notifying you about changes to our terms or privacy policy (b) Asking you to leave a review or take a survey
  • Identity
  • Contact
  • Financial
  • Health
  • Marketing 
  • Technical
  • Service

(a) Performance of a contract with you
(b) Necessary to comply with a legal obligation
(c) Necessary for our legitimate interests (to manage our customers)

To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)
  • Contact
  • Financial
  • Health
  • Marketing 
  • Service
  • Technical

(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, security
(b) Necessary to comply with a legal obligation

To deliver relevant website content and advertisements to website users and measure or understand the effectiveness of the advertising we serve to users
  • Technical
  • Marketing 
  • Profile

(a) Necessary for our legitimate interests (to advertise and market)

To use data analytics to improve our website, products/services, marketing, customer and user relationships and experiences
  • Contact
  • Marketing 
  • Technical

(a) Necessary for our legitimate interests (to analyse customers, to develop our business and to inform our marketing strategy)

To make suggestions and recommendations to you about goods or services that may be of interest to you 

  • Contact
  • Financial
  • Marketing 
  • Technical

(a) Necessary for our legitimate interests (to develop our products/services and grow our business)





  1. Disclosure of your information

We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the United Kingdom Companies Act 2006.

We or your Practitioner may share your information with selected third parties as follows:

Sensitive (special category) data relating to your health and medical history

  • We may share your health and medical related personal data with practitioners who provide nutritional therapy services purchased by you via our website. 
  • We may share your health and medical related personal data with other healthcare providers but only after obtaining your specific permission, for example, if we need to inform your GP or consultant of the nutritional therapy recommendations. 


  • We may write to another health care provider with your specific consent to request information relevant to the services, and this may include disclosing your health details. If we do not receive this consent from you, we may not be able to coordinate your healthcare with that provided by other providers which means the services provided by us may be less effective.
  • We may also share, or ask you to share, your contact information and special category personal data (namely samples that you give for the purposes of the nutritional healthcare services) with biochemical testing companies to order and procure tests as part of your healthcare nutritional services.  Some of these companies may be outside the European Union. 


Your non-sensitive personal data (personal data other than special category data)

  • We may share your non sensitive personal data with business partners, nutritional therapy practitioners suppliers and sub-contractors for the performance of any contract we enter into with you.
  • We may share your non sensitive personal data with advertisers and advertising networks that require the data to select and serve relevant adverts to you and others. We would not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users. We may also use such aggregate information to help advertisers reach the kind of audience they want to target. We may make use of the personal data we have collected from you to enable us to comply with our advertisers' wishes by displaying their advertisement to that target audience.
  • We may share your non sensitive personal data with analytics and search engine providers that assist us in the improvement and optimisation of the Site.

We may disclose your personal information (that may include special category data) to third parties:

  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms and other agreements; or to protect the rights, property, or safety of our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Continuous improvement. Gutology seeks to continuously improve our practice through professional development, a key part of which is sharing case histories with our peers through clinical supervision, online forums and discussion groups. Your name, address and contact details will never be shared. 

Links to third party sites. The Site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

5 Marketing and information

If you have purchased products or services from our Site, or have been in negotiations with us to buy goods and services, we may contact you occasionally by email about similar goods or services in which you may be interested. 


We may also seek your consent to send you promotional offers, information on upcoming events and activities, and newsletters or our or our partners’ products and services. You can withdraw your consent to the above communications at any time by clicking on the unsubscribe link at the bottom of the emails. 

You have the right to withdraw consent to marketing at any time by contacting us at hello@gutology.co.uk.

6 Where we store your personal data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff or customers operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing.  Whenever we transfer your personal data to locations outside of the UK and the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

  1. We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the UK Information Commissioner or, where appropriate, the European Commission. 
  2. Appropriate and adequate safeguards have been provided in relation to such transfers, including for example, adoption of Standard Contractual Clauses approved by the ICO or European Commission in our contract with the party importing the personal data.  

Passwords: Where we have given you (or where you have chosen) a password which enables you to access certain parts of the Site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone and be sure to log off when using a shared computer.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will protect your personal data, we cannot guarantee the security of your data transmitted via the public networks to the Site; any transmission to our platform is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

  1. Your rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. You have the right to: 

Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it. 

Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us. 

Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. 

Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. 

Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it. 

Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.


If you wish to exercise any of the rights set out above, please contact us at hello@gutology.co.uk or write to us at our postal address stated on first page of this notice.

 

Time limit to respond: We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.


Right to complain: You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.