Terms Of Sale

Gutology Limited: Terms and Conditions of Sale (“Conditions”)

  1. Overview

    1. What these Conditions cover. These are Conditions apply when you purchase Products or Services and use digital content via our Website. The Website allows you to purchase Products and also allows you to connect with nutritional therapy practitioners who are featured on the Website and to purchase services delivered from your chosen practitioner through online sessions organised and delivered via the Website

    2. Who we are. We are Gutology which is the trading name for Gutology Limited, a company registered in England and Wales. Our company registration number is 12545774 and our registered office is at of 29 Dolben Street, London, United Kingdom, SE1 0UQ. 

    3. How to contact us. You can contact us by using the Contact Us page on the Website. 

    4. How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your Order.

    5. The meaning of certain words used. In these Conditions, various terms are used that have particular meanings as follows:

Terminology

Meaning

Website

www.gutology.co.uk or Gutology’s other websites through which Products or Services can be purchased

Gutology, we or us

Gutology Limited

Gutology Services

Any services that we provide to you via the Platform, including making the Platform available to you to reserve and use the Nutritional Therapy Services and any services as part of a Gutology Package to implement the advice of a Practitioner

Customer, you or your

The person buying Products or Services on the Platform

Practitioner

A nutritional therapy practitioner who is featured on the Website who delivers Nutritional Therapy Services to you

Nutritional Therapy Services

services described on the Website delivered by the Practitioner to you through online sessions organised and delivered by the Practioner via the Platform

Consultation

An online consultation between you and the Practitioner in order that the Practitioner can provide Nutritional Therapy Services to you

Products

The physical Products available on our Website for you to purchase on the terms of these Conditions

Services

Means services supplied via the Platform including the  Nutritional Therapy Services and the Gutology Services

Order

Any Order placed by the Customer for the supply of Products or Services via the Platform

Gutology Package

A set number of online consultations for Nutritional Therapy Services with a Practitioner via the Platform and related services as described on the Website that can be purchased via the Platform 

Platform

The Website, together with various related apps and technologies utilised by Gutology, providing an online platform for you to place Orders for Products and Services

Contract

a contract (i) between you and us for the sale of Products and/or provision of Gutology Services (ii) for the provision of Nutritional Therapy Services by the Practitioner to you.

Conditions

These standard terms and conditions of sale set out in this document and includes any variations agreed in writing between the parties

    1. Why you should read these Conditions. Please read these Conditions carefully before you submit your Order to us. These Conditions tell you who we are, how Products and Services will be provided to you, how you and we may change or end the Contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms or in any Product or Services offered on the Website, please contact us to discuss. 

  • Where to find information about us and the Products and Services. You can find everything you need to know about Gutology, the Practitioner and the Products and Services on  this  Website or from our sales staff before you Order Products or Services. We also confirm the key information to you in writing after you Order either by email or in your online account.
    1. Any reference in the Conditions to writing shall include e-mail.

    1. The Contract 

      1. How your Order will be accepted. When you place an Order on our Website or via the Platform, all purchases of Products or Services are subject to these Conditions. By submitting an Order on the Website you agree and accept to be bound by these Conditions. These Conditions are in addition to your statutory rights as a consumer and shall govern the Contract to the exclusion of any other terms or conditions.

      2. Please be aware that until your Order is placed Gutology reserves the right to vary these Conditions from time to time. Once the Order has been placed no variation to the Conditions shall be binding save as set out in these Conditions unless agreed in writing between the Customer and an authorised representative of Gutology. 

      3. Acceptance of your Order will take place when we contact you to accept it (whether this is by email or by an automated electronic message via our Website or Platform), at which point a Contract will come into existence between you and us (for Products and any Gutology Services), and, where you purchase Nutritional Therapy Services, between you and the Practitioner (as explained further in clause 2.4). 

      4. Terms of Engagement with Practitioner: Our Platform enables you to connect with a Practitioner and to make a reservation for the Nutritional Therapy Services to be delivered by your chosen Practitioner. You can do this by purchasing one of Gutology’s packages available on the Website, in which event a direct legal contract is created between you and the Practitioner for the Practitioner to provide Nutritional Therapy Services through online sessions organised and delivered via the Platform and as described on the Website. You agree that your Contract with the selected Practitioner shall include the Conditions of Engagement set out in Schedule 1. If the Website specifies that the Practitioner will provide Nutritional Therapy Services through a separate company, your contract will be with such specified separate company. As explained further in clause 9.3, we collect all payments in relation to the Nutritional Therapy Services. You have no obligation to pay the Practitioner directly for any Nutritional Therapy Services delivered via the Platform.

     

    1. Our relationship with Practitioners. We are authorised by the Practitioner to accept Orders for Nutritional Therapy Services on behalf of the Practitioner. The Practitioners featured on the Website are independent providers who are not employees nor agents nor representatives of Gutology.  Accordingly, whilst Gutology takes reasonable steps to ensure that all Practitioners are appropriately qualified to deliver the Nutritional Therapy Services, the party responsible for delivering such Nutritional Therapy Services is the Practitioner and not Gutology. We may provide services as described on the Website for example to implement or help you implement any advice or proposal of a Practitioner (and these are described in these Conditions as Gutology Services), but we are not responsible for any advice of the Practitioner and do not provide nutritional therapy advice. 

     

    1. Your right of cancellation of Gutology Packages and Services. Where you have purchased the Gutology Connect 4 month package or any Gutology Package, you can cancel any time in the first 30 days from acceptance of Order. If your Microbiome Test  (or any other test agreed to be carried out) has been processed at the time of cancellation, you will be charged for this test (or any other test agreed to be carried out) (£359.00 or other price notified to you prior to Order), and any Consultations that you have attended on a pro rata basis. 

     

    1. Cancellations. Without affecting your right to cancel in clause 2.6, you are required give at least 48-hours’ notice of cancellation of an arranged Consultation, if you cannot make an appointment. Failure to do so will result in you being  charged for such Consultation without any offer of an alternative Consultation (unless you give us notice to cancel a Consultation within 14 days of acceptance of Order for the relevant Gutology Package, and prior to the Consultation taking place, in which case you will not be charged). 

     

    1. Overseas Customers. If you are based outside of UK, you will be liable for the cost of any tests notified to you in advance of placing an Order upon booking the Gutology Package. 

     

    1. Alternative Practioners. When you purchase a Gutology Package from us, you agree that an alternative Practitioner may be provided for any individual arranged Consultation as part of the Gutology Package if for any reason the selected Practitioner is unable to attend the arranged Consultation, although we will try and minimise any inconvenience to you and you will have the ability to select other available Practitioners via the Platform.

    2. If we cannot accept your Order. If we are unable to accept your Order, we will inform you of this and will not charge you for the Product or Services. This might be, for example, because the Product is out of stock or the Services unavailable, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the Product.

    1. Health warning and confidentiality 

      1. Whilst Gutology uses reasonable efforts to include accurate and up to date information on this Website, it makes no warranties or representations as to the accuracy or reliability of information or material linked to or from this Website. Gutology cannot monitor the content not produced by Gutology and any views expressed by third parties (including by Practitioners) on these pages are not representative of the views of Gutology. The information provided on this Website is for guidance only and it does not constitute medical advice. Food supplements should be taken in conjunction with, and not as a substitute for, a healthy lifestyle and balanced diet. If in doubt, before undertaking any strenuous exercise or course of food supplements you should seek medical advice from your doctor. Neither Gutology or any Practitioner accepts any liability or responsibility for the content of this Website except that nothing in these Conditions shall exclude or limit our liability or any Practitioner liability for death or personal injury caused by negligence, or any other liability that cannot be excluded by law.

      2. Nutritional Therapy advice is not a substitute for professional medical advice and/or treatment and the Customer is responsible for contacting their GP about any health concerns. 

      3. Nutritional advice will be tailored to support medically established, diagnosed conditions and/or health concerns identified and agreed between the Practitioner and Customer. The Practitioner is permitted to diagnose, or claim to treat, medical conditions. 

      4. You should understand that responses to nutritional therapy may vary between different customers with similar health problems and following a similar nutritional therapy program. 

      5. If you are receiving treatment from your GP, other medical provider or complementary therapist, you should advise them of any nutritional strategy provided by the Practitioner. This is necessary in case of any possible reaction or conflict between medication and the nutritional programme devised by the Practitioner. 

      6. Your medications. You must inform the Practitioner of any medical diagnosis, medication, herbal medicine or food supplements that you are taking as this may affect the nutritional program devised by the Practitioner. 

      7. Questions arising after a consultation. You should contact the Practitioner if you are unclear about any areas of the agreed nutritional program including supplementation and timeframes and if you wish to continue a dietary supplement or program longer than the period proposed by the Practitioner. 

      8. You are advised to report any concern about nutritional therapy promptly to the Practitioner for discussion and action. 

      9. Privacy and Confidentiality. Information about you disclosed during Consultations or in the pre-consultation forms with Gutology or otherwise via the Platform will be kept confidential and only used in order to provide the Services. This shall not apply to confidential information that is already in the public domain when received or required by law to be disclosed. Processing of your personal data will in any event be in accordance with applicable data protection laws and our Privacy Policy. You will be asked to provide your GP’s contact details and to provide consent to the disclosure of confidential information to such GP in certain circumstances.

    2. Product variations

      1. Products may vary slightly from their pictures. The images of the Products on our Website are for illustrative purposes only. Although we have made every effort to ensure the colours are accurately represented there may be minor variations and where Products are displayed on our Website we cannot guarantee that a device’s display of the colours accurately reflects the colour of the Products. The Product purchased may vary slightly from those images.

      2. Product packaging may vary. The packaging of the Product may vary from that shown in images in our brochure and on our Website.

    3. Your rights to make changes

     

    1. If you wish to make a change to the Product you have Ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the Product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the Contract (see clause 8 – Your rights to end the Contract).

     

    1. Our rights to make changes

      1. Minor changes to the Products. We may change any Product or Services:

        1. to reflect changes in relevant laws and regulatory requirements; and

        2. to implement minor technical adjustments and improvements, for example to address a security threat.

      2. These changes may for example, alter these Conditions to reflect the relevant laws and regulatory requirements of the country from which you are buying our Products and Services.

      3. More significant changes to the Products, Services and these Conditions. In addition, as we informed you in the description of our Products or Services on our Website, we may make more significant changes to these Conditions or the Product, but if we do so we will notify you and you may then contact us to end the Contract before the changes take effect and receive a refund for any Products or Services paid for but not received.

    2. Providing the Products

      1. Delivery costs. If you are buying Products from us, the costs of delivery are as set out on the Website (including where delivery is free), or if different, as notified to you before you place your Order. 

      2. When we will provide the Products. If your Order for a Product is placed and accepted by us we will try to ensure the Product or Products reach you by the date notified or communicated to you prior to placing the Order (via the Website or otherwise) depending on the delivery address, but  do not guarantee delivery dates. Estimated delivery dates will vary depending on location of delivery address.

      3. If you are not at home when the Product is delivered. If no one is available at your address to take delivery and the Products cannot be posted through your letterbox, we will communicate with you by leaving a card or other means to inform you how to arrange collection or delivery. 

    3. Right to withdraw/cancel  (Products)

     

    1. You have the right to withdraw from the Contract to purchase Products within 14 days of the delivery date of the Products by telling us in writing of withdrawal in which event we shall credit the price of Products less any applicable standard delivery charges that you paid (if any). 

     

    1. Where you exercise your right to withdraw from the Contract, you must follow our instructions set out in Returns Policy to return the Products and you shall pay the costs of returning the Products to Gutology.

     

    1. Price and Delivery Charges

      1. Prices. Subject to clauses 2.3 and 2.4 the price of the Products and Services shall be the price quoted on the Website on the date of placing the Order.

      2. Instalments: When you sign up to our 4 month 'Gutology Connect' package or other Gutology Package, you shall pay the prices set out on the Website or communicated to you in writing prior to placing your Order, such price to be paid in monthly instalments at the times and in the amounts set out on the Website or communicated to you in writing prior to placing your Order. 

      3. Payment of fees for Services. We will be responsible for managing your payment and ensuring the completion of your transaction. We collect all fees and payments in relation to the Nutritional Therapy Services and Gutology Services , details of which are set out on the home page of  the Website. You have no obligation to pay the Practitioner directly for any Nutritional Therapy Services delivered via the Platform. 

     

    1. Payment method. Payment can be made by credit/debit card, PayPal or bank transfer. 

     

    1. Payment for the initial Consultation of a Gutology Package must be made in full before or at the time of the first Consultation. Subsequent Consultations are paid for monthly in accordance with the agreed payment plan. Where you have purchased a program of Consultations, payment is due at the time of committing to the program unless we have agreed a monthly payment plan at the time of placing the Order. 

    2. Store of card. For all purchases of Gutology Packages, you agree for your card details to be stored and recurring payments to be made monthly until the full price has been collected by Gutology Ltd. If a payment fails, we will try to collect the payment again 24 hrs later. 

    3. Price increases. We reserve the right by giving notice to you at any time before receipt of the your Order to increase the price of the Products and Services to reflect: any increase in the cost to which is due to any factor beyond the control of Gutology (such as, without limitation, any foreign exchange fluctuation, currency regulation, alteration of duties or material increase in the costs of the Products to Gutology).

    4.  Delivery charges for Products are as quoted on the Website on the date of submission of the Order. 

    5. The price for the Products and any Services is inclusive of any applicable value added tax, which the Customer shall be liable to pay to Gutology.

    6. Recommendations and commissions. Gutology may recommend/provide food supplements and/or functional testing as part of your program and may receive a commission from third party providers on these Products or Services. You are not obliged to purchase any Products from Gutology or any other person when you purchase a Gutology Package, save that you will be liable for the cost of a Microbiome or other test notified to you prior to your Order

    7. When you become responsible for the Products. A Product which is Products will be your responsibility from the time we deliver the Product to the address you gave us. You own a Product once we have received payment in full.

    8. Reasons we may suspend the supply of Products or Services to you. We may have to suspend the supply of a Product or service to deal with technical problems or make minor technical changes or update the Product to reflect changes in relevant laws and regulatory requirements;

    1. Duration of Contract for Gutology Package/Services. 

     

    1. Unless you have a right to end the Contract earlier under clause 2.6 or clause 11, the Contract for Services will continue for the minimum period stated in the Order relating to the package of Services you have purchased. Alternatively, we may in our discretion offer to arrange Online Sessions during periods after the initial minimum period subject to your availability. 

     

    1. Your rights to end the Contract. 

     

      1. You can always end your Contract. Your rights when you end the Contract will depend on what you have bought, whether there is anything wrong, how we are performing and when you decide to end the Contract:

        1. If what you have bought is faulty or not described correctly you may have a legal right to end the Contract (or to get the Product repaired or replaced or a service re-performed or to get some or all of your money back), see clause 11.2.4;

        2. If you want to end the Contract because of something we have done or have told you we are going to do, see clause 11.2;

        3. If you have just changed your mind about buying the Product, see clause 2.6 (Services) and clause 8 (Products). You may be able to get a refund if you are within the cancellation period, but this may be subject to deductions and you will have to pay the costs of return of any Products (see clause 8) and any Services actually received;

        4. In all other cases (if we are not at fault and there is no right to change your mind), see clause 13.

      2. Ending the Contract because of something we have done or are going to do. If you are ending a Contract for a reason set out at clause 11.2.1 to 11.2.4 below the Contract will end immediately and we will refund you in full for any Products and Services which have not been provided. The reasons are:

        1. we have told you about an upcoming change to the Product or these Conditions which you do not agree to (see clause 6.3);

        2. we have told you about an error in the price or description of the Product or Services you have Ordered and you do not wish to proceed;

        3. there is a risk that supply of the Products may be significantly delayed because of events outside our control; or

        4. you have a legal right to end the Contract because of something we or the Practitioner may have done wrong including the Product is faulty or defective.

  • Exercising your right to change your mind. 

  •  

      1. For most Products and Services bought off-premises or online you have a legal statutory right to change your mind within 14 days and receive a refund. 

      2. If you buy Products, you can cancel the Contract for Products within 14 days of delivery (see clauses  8). 

  • If you buy Services (such as a Gutology Package), our Contract allows you to cancel the Contract for Services 30 days from acceptance of Order, but you lose the right to cancel any Services when they been completed (and you must pay for any Services, such as Consultations, provided up to the time you cancel).

  •  

    1. When you don’t have the right to change your mind (Products). You do not have a right to change your mind in respect of Products and withdraw from a Contract:

      1. Products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them;

      2. any Products which become mixed inseparably with other items after their delivery.

    2. To end the Contract with us, please let us know by contacting us in writing via our Contacts details on our Website. Please provide your name, home address, details of the Order and, where available, your phone number and email address.

    3. Returning Products after ending the Contract. If you end the Contract for any reason after Products have been dispatched to you or you have received them or you are returning faulty or misdescribed Products, you must return them to us. You must either return the Products in person to where you bought them, post them back to us at:

    Gutology Limited

    Po Box 17902

    Alcester

    B49 9DU

    United Kingdom. 

    1. If you are exercising your right to change your mind you must send off the Products within 14 days of telling us you wish to end the Contract.

    2. When we will pay the costs of return. We will pay the costs of return:

      1. if the Products are faulty or not described correctly;

      2. if you are ending the Contract because we have told you of an upcoming change to the Product or these Conditions, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong

    In all other circumstances you must pay the costs of return.

    1. How we will refund you. We will refund you the price you paid for the Products including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.

    2. Deductions from refunds if you are exercising your right to change your mind. If you are exercising your right to change your mind:

      1. We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the Products, if this has been caused by your handling or use of them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the Products and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.

      2. The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a Product within 3-5 days at one cost but you choose to have the Product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.

      3. For Services, we may deduct from any refund an amount for the supply of the Services for the period for which it was supplied, ending with the time when you told us you had changed your mind. The amount will be in proportion to what has been supplied, in comparison with the full coverage of the Contract.

    3. When your refund will be made. We will make any refunds due to you as soon as possible in accordance with our refunds policy on our Website.

    1. Our rights to end the Contract

      1. We may end the Contract if you break it. We may end the Contract for a Product or service at any time by writing to you if:

        1. you do not make any payment to us when it is due and you still do not make payment within 7 days of us reminding you that payment is due;

        2. you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the Products or Services;

        3. you do not, within a reasonable time, allow us to deliver the Products to you or collect them from us.

    2. You must compensate us if you break the Contract

      1. If we end the Contract in the situations set out in clause 12.1 or if you break the Contract, we will refund any money you have paid in advance for Products or Services we have not provided but we will deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the Contract, but subject to clause 13.2. 

      2. If you terminate a Contract for Services (any Gutology Package) after any cancellation period, when you do not otherwise have a right to terminate the Contract, you shall remain liable to pay the fees for the Consultations you have purchased in the Gutology Package.

    3. If there is a problem with the Product or Services

      1. How to tell us about problems. If you have any questions or complaints about the Product or Services, please contact us. 

      2. Your legal rights. We are under a legal duty to supply Products and Services that are in conformity with this contract. Nothing in these Conditions will affect your legal statutory rights under consumer protection legislation.

    4. Our responsibility for loss or damage suffered by you

      1. We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these Conditions, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

      2. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors or any Practitioner; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Products as summarised at clause 2; and for defective Products under the Consumer Protection Act.

      3. We and the Practitioner are not liable for business losses. We are only supplying the Products and the Services to you for domestic and private use. If you use the Products or Services for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

      4. We and the Practitioner are not responsible for breaches or delays outside our control. If our supply of the Products or the Practitioner’s supply of services is delayed by an event outside the control of Gutology or the Practitioner then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. If a Product is out of stock, you will be advised promptly. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the Contract and receive a refund for any Products or Services you have paid for but not received. 

      5. Neither we nor the Practitioner are liable for something you could have avoided by taking reasonable action, including following our reasonable instructions for use.

    5. How we may use your personal information

      1. How we may use your personal information. We will only use your personal information as set out in our Privacy Policy which is available on our Website or on request from a member of staff. 

    6. Other important terms

      1. We may transfer this agreement to someone else. We may transfer our rights and obligations under these Conditions and any Contract to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the Contract.

      2. You need to notify us to transfer your rights to someone else. You may only transfer your rights or your obligations under these Conditions and any Contract to another person if you notify us of this in advance in writing.

      3. Nobody else has any rights under this Contract. This Contract is between you and us (in respect of Products and Gutology Services) and between you and the Practitioner (in respect of the Nutritional Therapy Services). No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the Contract or make any changes to these Conditions or a Contract.

      4. If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these Conditions operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

      5. Even if we delay in enforcing this Contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these Conditions, or if we delay in taking steps against you in respect of your breaking this Contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the Products or Services, we can still require you to make the payment at a later date.

      6. Which laws apply to this contract and where you may bring legal proceedings. These Conditions are governed by English law and you can bring legal proceedings in respect of the Products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the Products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the Products in either the Northern Irish or the English courts.

     

     

     

    SCHEDULE 1 : TERMS OF ENGAGEMENT 

     

    Terms of Engagement (between the Practitioner and the Customer relating to the Nutritional Therapy Services)

    The Nutritional Therapy Descriptor 

    The Customer agrees and acknowledges that:

    • The Nutritional Therapy Services involves the provision and use of nutritional therapy by the Practitioner to the Customer. 

    • Nutritional Therapy is the application of nutrition science in the promotion of health, peak performance and individual care. Nutritional therapy practitioners use a wide range of tools to assess and identify potential nutritional imbalances and understand how these may contribute to an individual's symptoms and health concerns. This approach allows them to work with individuals to address nutritional balance and help support the body towards maintaining health. Nutritional therapy is recognised as a complementary medicine and is relevant for individuals with chronic conditions, as well as those looking for support to enhance their health and wellbeing. 

    • Practitioners consider each individual to be unique and recommend personalised nutrition and lifestyle programmes rather than a 'one size fits all' approach. Practitioners never recommend nutritional therapy as a replacement for medical advice and always refer any client with 'red flag' signs or symptoms to their medical professional. They will also frequently work alongside a medical professional and will communicate with other healthcare professionals involved in the client's care to explain any nutritional therapy programme that has been provided. 

    The Practitioner (Nutritional Therapist) requests that the Customer notes the following: 

    • The degree of benefit obtainable from Nutritional Therapy may vary between clients with similar health problems and following a similar Nutritional Therapy programme. 

    • Nutritional advice will be tailored to support health conditions and/or health concerns identified and agreed between both parties. 

    • Nutritional therapists are not permitted to diagnose, or claim to treat, medical conditions. 

    • Nutritional advice is not a substitute for professional medical advice and/or treatment. 

    • Standards of professional practice in Nutritional Therapy are governed by the BANT Code of Professional Practice. 

    • This document only covers the practice of Nutritional Therapy within this consultation, and your Practitioner will make it clear if he or she intends to step outside this boundary. 

    The Customer understands and agrees to the following – 

    • You (the Customer) are responsible for contacting your GP about any health concerns. 

    • You may be asked give permission for you contact my GP regarding any agreed aspects of your case: 

    • If you are receiving treatment from your GP, or any other medical provider, you should tell him/her about any nutritional strategy provided by a nutritional therapist (your Practitioner). This is necessary because of any possible reaction between medication and the nutritional programme. 

    • It is important that you tell your nutritional therapist (Practitioner) about any medical diagnosis, medication, herbal medicine, or food supplements, you are taking as this may affect the nutritional programme. 

    • If you are unclear about the agreed nutritional therapy programme/food supplement doses/time period, you should contact your nutritional therapist (Practitioner) promptly for clarification. If you are not able contact your selected Practitioner for any reason, you should contact Gutology immediately.

    • You must contact your nutritional therapist (Practitioner) via the Platform should you wish to continue any specified supplement programme for longer than the original agreed period, to avoid any potential adverse reactions. 

    • You are advised to report any concerns about Nutritional Therapy promptly to your nutritional therapist (Practitioner) for discussion and action. 

    • Recording consultations using any form of electronic media is not allowed without the written permission of both the Nutritional Therapist (Practitioner) and the Customer. 

    Both the Practitioner and the Customer understand the above and agree that the professional relationship will be based on the content of these Conditions of Engagement. The Customer declares that all the information shared during this professional relationship is, to the best of the Customer’s knowledge, true and correct.